Refund policy

Return & Refund Policy

Effective Date: February,2026

Welcome to Furora (“we,” “our,” or “us”). This Return & Refund Policy applies to all purchases made through our website: www.furoraa.store.

We are based in the United States and proudly ship worldwide.

1. Returns

We want you to love your purchase. If you are not completely satisfied, you may request a return under the following conditions:

  • Returns must be requested within 30 days of delivery.

  • Items must be unused, unworn, unwashed, and in their original condition.

  • Items must be returned in original packaging with tags (if applicable).

  • Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

The following items cannot be returned:

  • Final sale or clearance items

  • Gift cards

  • Personalized or custom-made products

  • Items marked as non-returnable on the product page

3. Return Process

To initiate a return:

  1. Email us at [Insert Customer Support Email] with your order number.

  2. Our team will review your request and provide return instructions.

  3. Ship the item to the return address provided.

⚠️ Customers are responsible for return shipping costs unless the item received was defective or incorrect.

We recommend using a trackable shipping method, as we are not responsible for lost return packages.

4. Refunds

Once we receive and inspect your returned item:

  • You will be notified of the approval or rejection of your refund.

  • If approved, refunds will be processed to your original payment method.

  • Please allow 5–10 business days for the refund to reflect in your account (depending on your bank or payment provider).

Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, contact us at [Insert Customer Support Email] within 7 days of delivery.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item:

  • Contact us within 7 days of delivery.

  • Include clear photos of the item and packaging.

  • We will resolve the issue promptly with a replacement or refund.

7. International Orders

For international returns:

  • Customers are responsible for return shipping costs and any customs fees.

  • Original shipping charges and customs duties are non-refundable.

  • Delivery times for refunds may vary depending on your country and financial institution.

8. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again.

  2. Contact your credit card company — it may take some time before your refund is officially posted.

  3. Contact your bank for processing delays.

If you have done all of this and still have not received your refund, please contact us at [Insert Customer Support Email].

9. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Furora
Website: www.furoraa.store
Email: [Insert Customer Support Email]
Location: United States
Shipping: Worldwide